1. Processing
Once we receive your order please allow 24 to 48 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once USPS has received the package and it is successfully
processed through their system.
2. Purchasing
Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, it an item sells out, you will be contacted via phone and email about your missing item. At the time of processing your purchase, we will show you the available shipping methods and their cost. Traumatized Souls offers the following shipping methods:
USPS First Class 5-7 business days
3. Shipping
Yes, we ship worldwide! Please allow 2-5 business days for domestic shipping. We ship all orders through USPS. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for
ensuring timely deliveries. Traumatized Souls is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left us, and in the hands of the post office we have no control over the package.
4. Returns & Exchanges
Our return policy lasts 7 days after order is received (excluding weekends or national holidays). Returns/Exchanges are not processed until we receive the return/exchange item at our Headquarters. For returns/exchanges email our
customer service department and we will be glad to assist. Once a return label has been issued, the item must be brought to USPS within 14 days (excluding Sundays and national holidays) of being issued the return label. Items are only exchangeable if unworn, in good condition, and in original packaging. If an item
does not work out for you, the item can only be exchanged for store credit that can be used towards another order.
5. Customer Service
Please send us an email at traumatizedsoulsclothing@gmail.com
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